Returns & Exchanges Policy

This policy explains how returns, exchanges, faulty items, missing items, and non-delivered orders are handled. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Standard Items (Non-Personalised)

Standard items (blank, non-branded clothing) may be returned or exchanged within 28 days of receipt. Items must be new, unworn, and unwashed, and returned in their original condition including packaging and tags where applicable.

Please include the order reference and reason for return with all returned items. Returns received without sufficient information may be delayed.

Personalised Items

Personalised items, including customised, printed, or embroidered garments, are made to order and are typically non-refundable once production has begun.

• This does not affect statutory rights where goods are faulty or not as described.
• Some stores (for example schools, clubs, or organisations) may have additional return rules shown on the store page or at checkout.

Order Amendments

If an order needs to be amended, contact should be made within 24 hours of placing the order. While every effort will be made to help, once production has started changes to personalised items may not be possible.

Faulty, Damaged, or Incorrect Items

If an item is faulty, damaged, or not as described, contact should be made as soon as reasonably possible with the order reference number. Photos may be requested to help resolve the issue.

Once the issue is confirmed, a replacement or refund will be offered in line with statutory rights. Reasonable return postage costs may be refunded where proof of postage is provided.

Missing Items or Non-Delivered Orders

If an order has been delivered but is missing items, this should be reported within 28 days of delivery.

If an order does not arrive, contact should be made as soon as reasonably possible and no later than 28 days from the expected delivery date so the courier can be contacted.

Claims made outside this timeframe may be more difficult to investigate due to courier limits. This does not affect statutory rights.